Financial Empowerment Coach (Full-time)
The Financial Empowerment Coach helps transform the lives of our clients, and their families, by breaking the cycle of poverty and creating greater hope for the future. The ‘Coach’ is primarily responsible for building client relationships with low to moderate income Mansfield ISD residents in support of moving them towards positive financial behavior change, ultimately leading to long-term financial stability. Through regularly scheduled meetings, the coach acts as an accountability partner as the client develops and completes their future-focused and action-driven goals.
Reporting to the Director of Programs, the Empowerment Coach will accomplish these tasks through application of the Working Family Success (WFS) Model which delivers wrap-around employment, income support, and financial coaching services. This role will also manage Unity Lending (UL), and other WMC asset building programs as assigned. The UL Program aims to provide an alternative to high interest Payday Lending/Title Loans to low-income residents or those in crisis.
The Financial Empowerment Coach will report directly to the Program Director and work closely with program team members, the Volunteer Coordinator as well as support special events under the leadership of the Director of Development.
The following is a list of related job tasks, however, others may be assigned as needed:
Financial Coaching (65%)
● Create a safe environment for clients to share their story, demonstrating empathy and non-judgement
● Provide financial coaching to participants in group and/or one-on-one settings
● Review and understand household budgets and client credit reports to assist clients in planning
● Collaborate with participants in identifying and achieving their personal financial and life goals
● Be highly motivated to assist low to moderate income families and individuals change behaviors to become financially empowered and begin to build assets
● Offer prayer for clients
● Using the Change Machine platform, develop action plans to assist clients - in their unique context – with their financial goals related to: credit improvement, expense and debt reduction, budgeting, increasing income, starting or increasing savings, asset accumulation or education
● Make appropriate referrals and integrate wrap-around supports with other family members, agencies, companies or providers as needed to meet client-centered goals
● Maintain client files, monitor and report client outcomes monthly using WMC metrics procedures
Program Management (15%)
● Further develop aspects of the Unity Lending program, including incentives and other ways to engage clients towards positive participation in the program
● Using mission center criteria, approve interest-free loan amounts and work with clients to determine best repayment option for their financial situation
● Monitor repayment process through follow-up care and action-plan goals
● Coordinate and lead financial literacy classes for community members
● Work with Program Director on implementation of other asset-building programs
Special Activities (15%)
● With assistance from the Program Director, and working closely with the Volunteer Coordinator, lead the Volunteer Income Tax Assistance (VITA) site from January to April
● Attend community awareness and fundraising events as requested
● Cross train with all WMC program staff
● Participate in required training and ongoing professional development
Crisis Care (5%)
● Provide appropriate support and referrals for clients to external agencies based on the situation, such as emergency shelter, domestic violence support and other family needs
● Work with 3rd party vendors in Tarrant County (such as Red Cross and FEMA) to make emergency payments on behalf of client
The Financial Empowerment Coach should possess the following qualifications and personal attributes:
● Strong commitment to the mission, vision and values of the Wesley Mission Center
● Passion for advocating on behalf of marginalized and low-income clients
● Enthusiastic approach to work, including the humility and grace to work effectively with others
● High degree of professionalism and upholds confidentiality
● Ability to work some evenings and weekends
● Christian faith background and ability to use Christ centered concepts to serve the poor
● Attention to detail
● Strong personal boundaries
● Bilingual preferred (Spanish)
Education & Experience
● Bachelor’s Degree, preferably in areas of Finance, Social Work, or related field required
● 7+ years relevant work experience in areas of financial education, coaching, or social service delivery
● Prior case management or one-on-one client service delivery experience required
● Knowledge of predatory lending issues, credit repair, debt reduction, and money management
● Demonstrated ability to serve the community and coach clients thru areas of behavior change
● Prior employment or volunteer experience in a social service nonprofit environment preferred
The Wesley Mission Center provides a Christ-centered work environment where staff care for and support each other. We are motivated by our faith, are passionate about the work we do, and we also like to have fun together. If you love helping others, enjoy a fast-paced work environment, thrive in the midst of organizational growth and change – we would love to hear from you!
We offer a competitive salary in our sector, medical benefits, paid vacation & generous paid holidays.
To apply: Please submit your cover letter and resume to Charlene Hurst, Director of Programs by: February 1st, 2018 for consideration: [email protected]
Please note that only those selected for an interview will be contacted.
Our Core Values
ü Christ-centered: our love for Jesus motivates our work and centers our purpose.
ü Relational: we foster supportive networks of people among community members, volunteers and staff.
ü Community-focused: we are responsive to the needs of the community and recognize the importance of partnership with churches and other agencies to attain the greatest impact.
ü Compassionate: we care deeply about those we serve which include clients, customers, volunteers and staff and we are responsive to their unique situation.
ü Stewards: we do our best to maximize donations and to nurture the staff and volunteers entrusted to us.